ecobeeSmart Thermostat Premium with Smart Sensor and Air Quality Monitor - Programmable Wifi Thermostat - Works with Siri, Alexa, Google Assistant

I plan on updating this in 30 days. It’s not totally functional yet and I have not called the company yet and they do publish their number in several places to contact them. The things I didn’t know so far. When the heating and air-conditioning company arrived. I needed a extra heavy duty power line from the unit to the thermostat. The thermostat I had worked off two AA batteries, and did not have enough power to operate the unit so an extra Higher level line had to be placed from the heater air conditioner to the thermostat so when the guy arrived he did not have this part with him. So you need to let them know upfront that you may need a more heavy duty cord to install this. It was installed by the person in probably 90 minutes Even though he worked in the business and had worked with us before they seem to do a few problems and they may not have done with the unit but with the way he installed it into my air-conditioning and heating and finally it works. After it works it works fine. I downloaded the program to my iPad and I can operate it from my iPad. My question is now do I install it to my Alexa or to my home on Siri. If I Install it on Siri it looks like I may need to buy a hub for about $100 to get the signal from the thermostat to my Siri, but I also just purchased an iPhone 14, which indicates that I may not need this. So I’m not answering a lot of your questions here other than the fact, this is not as simple as slapping it into the wall. It does come with two parts that I’m not quite sure yet to do it one looks like a huge lollipop, which I believe is some kind of remote sensor and another one maybe looks like the small pyramid which I believe is the sensor that you put in the fireplace like your bedroom, so that the thermostat has another location in the house . I’ve been working with this on and off now for about 30 days and not having 100% vision or extremely low vision has added to my frustration however, I am planning on calling the company this week and will follow up with hopefully more good news on the bottom. However, I would strongly recommend this to anyone because you can look at it on your iPad and see the exact temperature. You can turn the air conditioning on and off reset the variable which switches from heat the air conditioning with an algorithm so that you’re not going hot, cold, hot cold all the time, but it knows based on outside conditions what things are going on. Sorry this was so long and so many unanswered questions however, I would buy this again in a second without a problem . I hope this review helps you and again it was written with Siri so sorry for any strange words and I do hope to update us in the next week month or so I guess thank you for reading my review. Have a great day and as they say stay cool, I don’t get hot under the collar :-) OK this is my update so far, I paired the unit with my iPad Pro you could not do this if you cannot see, there’s too many touchy things with the screen that you have to move your hand around I was on the phone with Apple assistance for an hour and a half and finally my neighbor stopped over and help me install it in about three minutes, so please don’t try to do this by yourself. I’m continuing down the process and will add on to this again in the future, but to excellent I am happy to have it. I can use it on my phone my iPads, or at the hub unit itself if you buy this you’re simply going to need a little help Have a good day. Thank you for reading my review. I plan on updating this again one more time. OK this will be my last entry. Let me tell you what happened when I called the company as I told you I ended up with two parts one is a sensor. It’s very small and the other piece looked like a lollipop with five wires coming out of it it was very intense after a pretty lengthy phone call I found out the sensor has a tag that you pull out to activate the battery when you do that you will need someone standing at the thermostat to type in where you’re putting that sensor in your house. The most significant thing is the thing that looks like the lollipop with five wires coming out of the bottom of it is something that you attached to your HVAC unit your heating and air-conditioning unit if you have the older wire going to an older style thermostat. The technician should know how to install this and then it transmits the data electronically to your new thermostat. Unfortunately the person who installed my thermostat had no idea what that thing was so where I said earlier in this review that you may need to have them install a more heavy duty wire from the unit to the thermostat that would not be necessary if they use this thing properly however, I would still tell them when you call up the HVAC people that they may need to bring a more heavy duty cable because you have an older style thermostat in case the information I received was incorrect and you have to pay a fortune for them to go back to the shop etc. and get things. Overall, I’m very satisfied with this. There’s a Lotta other things you can hook into it like sensors and cameras and it seems to be an excellent device. I do have as I believe I said earlier the Siri HomePod mini mixed in with it however, when you use the HomePod mini, the wall unit does not talk to you. it only talks to you if you’re using an Alexa-based item I hope this has been an awful lot of information. Hopefully you can use it. I wish I had read this before I started. Thank you be well take care if I should have any problems in the future I will come back in here and edit them and have a great day. Thank you for reading my review . OK this is an additional update. I was not planning for but when you go to install the room sensor, nothing about the directions seem to work from them. Trying to have you figure out which sensor you have instead of giving you a picture of each type of sensor so when you figure out the sensor and you think you have it, it tells you that it has a clear bottom when the bottom looks like a Hershey kiss, but then, when you go to parrot the screen that it says where the location is for the menu, screen is not where the menu screen is located on your screen and you look at the directions and it still doesn’t work then you take the battery out if you can figure out how to do that let it sit outside for two minutes and then put it back in and it still doesn’t work after pulling the tub out of the battery so I’m going to have to wait a month until my niece comes in from out of state because my local person I was trying to use to do the simple task can’t figure it out because it’s not so simple and the directions do not match up with the directions they give you to the device on the wall so now I’m extremely frustrated . I may call the company back next week and talk to them but so far I am not overwhelmed by the people at the company at their support desk at least one person I’ve talk to so far it seems like he’s never done this before or he’s read the manual :-) I’m sure he’s better than that and I’m being critical right now because I’m angry but that’s OK I’ll get this figured out I’m blind and I ever come over. Come out on a daily basis so I should be able to overcome this . OK I’m adding more onto this after I could not install the thermostat. I sent a quasi-obnoxious email to the company and they responded on the next business day which was Monday. They gave me a lot of support and gave me new directions on how to do things and said they would be handling the corrections and told me I could arrange an appointment with them to install the new thermostat thermometer in the house in the litter in the bedroom. So this will still be in the future the other thing that’s funny is this morning when I was walking by the unit all of a sudden started talking to me. I guess it’s been talking to me all the time, but since I have so many other devices around the house, the talk to me it’s been overwhelmed by some other devices, but the thermostat thermometer does talk and answer my questions and it is have Siri inside it, so that’s another positive that offsets a prior complaint I had overall I’m still very happy with it. I just want to get this last sensor put into the house and then I’ll be done and good to go. If you’ve read this far, then you deserve a medal :-) OK first I apologize that this is so long. I had ADT at the house today working on an alarm system and I gave them the directions for installing the room sensor. They said and they are professional and they had a hard time using the most recent set of directions that was sent out on installing the sensor. It seems easy enough but you really have to stop and think and do not throw away that little plastic strip that you pull out of the thing I’ve lost mine in the house and I have no idea where it is. Overall final thought I love this unit. I can lay in bed and turn air-conditioning on and off. I’m sure I’m saving money so that the outside temperature when it drops down but it’s still a little bit warm in the house I can shut off the air conditioner and I have to pay for the cool stuff that the outside is already cool overall most things about this thing are perfect especially as a blind person you don’t have to try to read things you can use your phone or your tablet to control everything and it works great. Overall, I would give this a five out of five. I realize they complained a lot here but I simply think the service people there have never use the product or use it as a blind person or sometimes when you already know the answer, you can use the product and not have an issue but if you’re beta testing head and you’re an analog person in the digital world, sometimes things don’t go so smooth and you get a special reward if you’ve read this far, thank you so much you need to get a life because this has not been the most interesting thing but hopefully my issues will make your issues last and you’ll have a terrific product at the end overall I’d like to thank ecobee for making such a great product but they could work better on their directions to installation stuff. Thank you so much. Have a great day .

I absolutely love this thermostat. Has helped me since we only have a single-stage thermostat, and there was no way to manage our second-floor temperature. Now with the smart sensor, it identifies when someone is upstairs, especially at night, and adjusts the temperature to continue running until it hits that specific setting. I also like the fact that you can set it to change the heat and A/C during the fall and spring when the outside temperatures fluctuate, and you either need heat or A/C. I no longer have to set the A/C or Heat when needed, as it gives you a range and will turn on either Heat or A/C depending on the house's temperature. Works Great with Apple HomeKit too!

I had an excellent experience with Ecobee customer support. Their team was highly professional, patient, and technically knowledgeable about both the Ecobee product and HVAC systems. They took the time to address my concerns thoroughly, ensuring I understood the solutions provided. Additionally, the support application efficiently tracked my request, making the entire process seamless and transparent. Truly outstanding service!Looking forward for savings we will on the next month bill and as summer about to start

Upgraded from the EcoBee Lite version and glad I did. Great features, works great like the lite plus offers clean air sensor for inside, integration with Alexa directly at the unit, ability to add their other products to the device. Install took about 45 minutes to remove the old thermostat and install the new one. I'd say that is average or a low amount of time most people will take so don't switch it out mid day.

I'm really disappointed in this device. IF YOU HAVE A HEAT PUMP WITH AUX HEAT AND LIVE IN A RURAL AREA BEWARE!! I love everything about the ecobee premium smart thermostat - except that it can not control my HVAC. I live in a mountainous valley in North Central Washington. We see temps down to -20 in the winter. A typical winter day may be -5F at 8:00 AM and 30F by 1400.Because I have a heat pump, I need my system to change between heat pump operation and aux strip heat at the right times. Below 20F I need aux heat. Above 20 I want to save money and energy (one of Ecobee's stated purposes) and run my heat pump.I was drawn to ecobee because it has many parameters to control the crossover temperature between compressor operation and aux heat. Ecobee uses information from the internet (apple weather specifically) to determine the outdoor temperature at your location. They tout special algorithms to determine accurate weather information specific to the address of your residence.Unfortunately, this is false advertising. After I set up my device and noticed my outdoor temperature was inaccurate by more than 15 degrees I contacted ecobee support. I learned that my closest weather station was 30 miles away, on the other side of a mountain range in a completely different climate than where I live.Despite there being multiple accurate NOAA weather stations nearby as well as two airports, after at least 8 hours of my time with ecobee support I was never able to get outdoor temperature information that was even close to the actual temperatures at my house.While ecobee can try to push a closer station to the device, for some reason which was never explained to me the closer stations only update on average 2-3 times a day. So it could be 14:00 and 30F outside but the device still thinks it is 3AM and it is -1 outside.The end result is while I'm at work and trying to keep my house at 62, the expensive and energy intensive aux heat is running for several hours when it does not need to be.Ecobee could provide me with no solution. A google search on this topic reveals this has been a known issue for at least 5 years. Ecobee has not adressed this issue and it doesn't seem like they plan to any time soon.I'm really bummed because after all this effort and time, I still can't control my system and there is no hope for a fix according to support.Support was very friendly and tried to be helpful to the best of their ability. But unfortunately this is a critical design flaw in Ecobee's system. This is not that complex of a problem and I know it could be fixed. I assume ecobee does not want to spend the money to accommodate rural customers by engineering the flaws out of their system, or simply paying for access to more weather stations that update more regularly.Or Ecobee could create an wireless outdoor temp sensor that could communicate with the thermostat like their indoor area sensors do. I believe if they did this they'd have one of the best products on the market.But as it stands, this device is no better than me manually switching between heat pump and aux heat when I happen to be home.I'm returning the device and going back to the drawing board to try to figure out the solution for what should be a fairly simple problem.