Yale Assure Lever, Touchscreen Keypad Door Lever (for Doors with no deadbolt) - Keyless Entry with pin Code Unlocking and one-Touch or Auto-Locking - Oil Rubbed Bronze

This keypad remote door lock is great. Very well made. Heavy duty Easy to install and works great. I can open and lock my door remotely, allow family members entry with their own code. Highly recommend it. And is well worth the money. I tried less expensive once from Home Depot and had to rerun them. Cheaply made complex to install and did not function well

Multiple Lock Failures -HORRIBLE Customer SupportI own a small hotel in a small tourist town and have Yale assure smart locks throughout my building as uniformity in the lock system adds tremendously to the ease of the guest experience. With the exception of some issues with a few of the smart modules going bad, the Yale Assure Deadbolt locks (which are on all of our suite doors) have been reliable and relatively low maintenance.The Yale Assure Lever Keypad Locks, however, been problematic from the start and have caused us nothing but headaches and grief. Who doesn't love being awakened at 2:00 a.m. because their guests can't get into the building, or having to drive 40 miles (one way) to get keys made on a Sunday evening during the busiest weekend of the year because the Lever keypad isn't working? Sounds fun huh? Well, that's exactly what you get with this lock.In three years, we've been through four Assure Lever Keypad locks on our front guest entrance door - and the lifetime of each one we replace only gets shorter and shorter. The first one lasted approximately 15 months, the second lasted 12 months and the third - a little over 5 months. The internal mechanisms do not hold up to everyday traffic (I only have six rooms in total, so it's not a daily stampede by any means) and after a while, become loose and/or worn and cause the keypad to malfunction. The first Lever simply quit. It was the busiest weekend of the year and we replaced it as quickly as possible, and never did any type of deep dive into what the problem was. The second Lever was unlocking when a person lifted UP on the exterior handle. I was mortified when I discovered this as I had no way of knowing that it was doing this or for how long - it appeared to be locking properly when you looked at the app, and was locked from the outside when you pushed the lever down. I believe that something with the internal latch mechanism had worn out from use. On the third Lever, the batteries started to periodically come loose within the battery compartment area. Again, it was undoubtedly a loosening of the springs that hold the batteries associated with the ongoing shutting of the door. It was very sporadic, but when the door shut and the batteries loosened, the keypad refused to light. If you were familiar enough with the keypad to guess where the numbers were, it would still work but suffice it to say that I was likely the only person who was THAT familiar with the keypad.On top of everything else, trying to work with Yale Customer Service is even more frustrating than dealing with the locks themselves. First off, you NEVER get to actually SPEAK with a live person. You are forced into their online customer service merry-go-round that is clearly designed to just make unhappy customers GO AWAY. Each time you send an email, they answer your email with a ANOTHER request of some sort that requires significant effort on your part. It's a game of 20 questions and there is no end - they will always think of another question and they will always win. I am now on email number 4 and this review is very much a result of my frustration with this process. In the 4th and most recent email, they are requesting a "video" of the lock - seriously?! I replaced this lock close to two months ago. To take a video (of a blank keypad mind you), I would literally have to take the new Latch lock off, reinstall the malfunctioning Latch lock, deinstall the malfunctioning Latch lock, and reinstall the new Latch lock - all with a continuous flow of guests entering and exiting the building. This request is completely ABSURD. At least when I had smart locks from one of their competitiors (which I initially loved but unfortunately also had fairly limited lifespans), I could speak with a person and they backed up their product. If you had a problematic lock, you mailed it to them and THEY figured out what was wrong with it and either mailed it back or sent you a new one. Yale should take a lesson from them. And me, well I've already learned my lesson and it's time to move to a different brand of smart locks.

I have this lock on 8 locations and have had great service and reliability from the locks, I have just recently purchased the WIFI version and this seems to work the best not needing the separate hub to connect. THE BATTERY LIFE issue had been a problem until I installed lithium batteries on the new units and on the older ones, now the battery life has lasted over 6 months and still hasn't needed to be replaced on my older versions of the locks. I have this lever type of lock and deadbolt versions on my rentals and office. All of them work perfectly as long as the doors are in good working order and the strikes are not obstructed on the deadbolt versions. the Yale app works well and allows you to monitor who goes in and when they access the property, It is also programable for times that are allowed for each individual to access the property. So far all of my locks are working well and seem to be durable and reliable. reasonable price for the features of the lock. Highly recommended.

Installing it is very easy, basically the same for any smart lock hardware.However, the hassle comes when trying to connect it to the Yale Home/Access app. The Yale app just could not 'find' the lock even after registering the wifi smart module by pressing the 7+gear method. No other method online helped including hard reset, reseating the smart module etc.The solution is just to download the August app. Its UI is basically the same as Yale (considering Yale bought August). Create an account in the app, and set up the lock by entering its Serial Number or manual product selection, and the app manages to connect to the lock. Voila, all online features are now available for use.So really, the wifi + bluetooth module is really an august module. So far its working great. Auto unlock is still finicky but the Apple Watch app is super responsive, so i'd negate this issue altogether. The bummer for me is i could not connect this to Homekit, as no stickers were included in the box, lock, battery compartment, smart module whatsoever. But i know it is supported as advertised due to the fact that i could see it when trying to add accessory in Homekit, but couldn't connect because i dont have the 8-digit code nor the QR code.So please spare yourself the hassle, just install the hardware following the manual guidebook, and then use the August app to connect this lock.